Effective Date: 13/08/2023

1.1. Shipping Methods We offer several shipping options to ensure your products reach you efficiently:

• Standard Shipping: Typically delivered within [e.g., 5-7 business days].
• Expedited Shipping: Faster delivery within [e.g., 2-3 business days].
• Express Shipping: Quick delivery within [e.g., 1-2 business days].

1.2. Shipping Costs Shipping costs are calculated based on the weight of your order, destination, and chosen shipping method. Costs are displayed during checkout.

1.3. Order Processing Orders are processed within [e.g., 2-3 business days]. Please note that personalized or custom engraved items may require additional processing time.

1.4. Delivery Times Delivery times vary by shipping method and location. Estimated delivery times are provided at checkout. Custom and engraved items may take additional time for delivery.

1.5. Tracking Your Order After your order ships, you’ll receive a confirmation email with tracking information. Use the tracking number provided to monitor your order’s progress.

1.6. Shipping Restrictions We currently ship to [list countries or regions]. For international orders, customs fees or taxes may apply, which are the responsibility of the customer.

2.1. Return Eligibility You may return eligible items within [e.g., 30 days] of receipt for a refund or exchange. To be eligible for a return, items must be:

• Unworn and in their original condition.
• In the original packaging with all tags and labels.
• Not customized or personalized.

2.2. Return Process To initiate a return, follow these steps:

1. Contact Us: Email support@klyor.com or use our online return form [link to form].
2. Prepare Your Return: Pack the item(s) securely with a copy of your order receipt or packing slip.
3. Ship Your Return: Send the return to the address provided in your return authorization. Return shipping costs are the customer’s responsibility unless the return is due to our error.

2.3. Refunds Refunds are processed once we receive and inspect the returned item(s). Refunds are issued to the original payment method. Please allow [e.g., 5-10 business days] for the refund to appear on your account.

2.4. Exchanges For exchanges, please return the original item and place a new order for the replacement. Shipping costs for the new item are the customer’s responsibility.

2.5. Custom and Personalized Items Custom or personalized items, including engraved products, are generally non-returnable unless defective or damaged upon arrival. If there is an issue with your custom order, contact us immediately for assistance.

2.6. Damaged or Incorrect Items If you receive a damaged or incorrect item, contact us at [support@yourdomain.com] within [e.g., 7 days] of receipt with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost.

2.7. Non-Returnable Items Non-returnable items include:

• Custom or personalized products.
• Engraved items.
• Gift cards.

2.8. Cancellation Policy Orders can be canceled within [e.g., 1 hour] of placement. To cancel, contact us immediately. Once processing or engraving has started, cancellations may not be possible.

For any questions about shipping or returns, reach out to us: